FAQs

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GENERAL

What is ‘Sahaja Express’?
Sahaja Express is a monthly video subscription service, offering unique material that has never before been shown, and is aimed at those who are in a deep stage of searching. Most of these spontaneous talks are recorded without preparation, wherever and whenever Mooji feels moved to speak, at home or travelling.

What is the purpose of ‘Sahaja Express’?
Sahaja Express emerged from Mooji’s wish to share his more spontaneous and direct talks with seekers of Truth, regardless of their location, in order to support the distanceless discovery of the Self. Sahaja Express offers everyone a chance to come into the intimate environment of discipleship and the energy-field inside the heart of an ashram, without being physically present.

Why is it called ‘Sahaja Express’?
In Mooji’s own words: Sahaja is the natural and effortless state of being. The energy of the term Sahaja reminds us of the uncreated truth existing within our own being as the natural Self. Sahaja means ‘truth’, it means ‘to be’ and it means ‘that which is timelessly present’.

What is included in the Sahaja Express Monthly Package?
Sahaja Express Monthly Package offers access to three never before shown spontaneous video satsangs per week. You will be able to view them an unlimited number of times for up to 30 days from the date they were uploaded on Mooji TV (whilst you are subscribed).
Each video has an ‘Upload date’ and an ‘Expiry date’ which you can find just below each video’s description. You can view the videos on any compatible platform – computer, tablet, smart TV or smartphone. Remember: Once a video becomes 30 days old it is removed from Sahaja Express and replaced by new uploads each week.

What are the subscription costs and options?
The subscription cost is £20 GBP per month. When you subscribe, the ‘Auto Renew’ option is activated, you do not need to take any further steps to ensure uninterrupted access. Your credit card will be automatically billed every month on the same day you subscribed.
If you wish to subscribe for only one month, make sure you follow the unsubscribe procedure before the end of your monthly billing period (see ‘How do I unsubscribe?’).
To stop the ‘Auto Renew’ option, click on ‘My Account’ at the bottom of the Sahaja Express video page. Your Cleeng account window will open. In your Cleeng account just click on ‘Stop’ monthly subscription.
Remember: Please ensure that you understand the terms of your Internet Service Provider. We cannot assume responsibility if your access to Sahaja Express is limited or inaccessible due to data transfer limitations from your internet service provider. Please see ‘What is required to view these videos’ below for technical requirements.

Can the monthly subscription start at any time?
Yes, you can start your Sahaja Express subscription at any time. The date on which you subscribe is the beginning of your monthly subscription.

How can I pay?
All major credit cards are accepted.

How will I be billed?
You will be billed monthly, starting on the day of your initial subscription. An electronic bill will be sent by Cleeng to the email address you provided during registration. The payment service for Sahaja Express is powered by Cleeng.com

What payment system is used?
Our payment system is powered by Cleeng and bound by their Terms and Conditions.

How do I unsubscribe?
If you wish to unsubscribe, this is done through your Cleeng account.

1. Click on ‘My Account’ at the top left of the Sahaja Express video page. Your Cleeng account window will open.
2. Click on ‘Stop’ monthly subscription. We recommend that you also delete your credit card and personal details from the system.
3. In your Cleeng account, click on ‘Settings’. Then, next to your credit card details, please click on ‘Change’, then delete your credit card from the system and once done, make sure you press ‘SAVE’. With the same procedure, you can delete all of your details including your email address.

Should you need any assistance, please email us and we will be happy to help.

PLEASE NOTE: Once you have successfully unsubscribed you will still have full access to Sahaja Express videos until the end of your current monthly billing period, after which your subscription will end. You can re-subscribe at any time.

What is the Sahaja Express refund policy?
If you are experiencing technical problems due to our service, please notify us. If we are unable to restore your subscription access within 48 hours, upon your request a full refund (£20 GBP) will be granted for the current billing period.
Please note: we cannot assume responsibility for any user difficulties you may be experiencing, technical or non-technical, that are not directly connected to our service. If you are experiencing a slow, interrupted or choppy streaming service, please ensure that your internet device is performing properly and that your ISP – Internet Service Provider – is not limiting your access. If your problem persists, contact us at support@mooji.tv and we will try our very best to help.

TECHNICAL

How do I view the Satsangs?
Log in to Sahaja Express with your email and password and enjoy the videos on any device: PC’s running Windows or Mac OS; iPad and Android tablets, iPhone and Android Smart Phones and Smart TV.
Ubuntu or Linux users: If you are using Ubuntu or another Linux platform please follow this link: http://vimeo.com/help/faq/watching-videos/playback-issues#why-cant-i-play-videos-on-linux-ubuntu

What if my log in does not work?
If you are experiencing difficulties with your Log in to Sahaja Express, or having problems with creating a Cleeng account, please contact: https://support.cleeng.com/hc/en-us/requests/new.

What if my coupon code does not work?
If you are experiencing difficulties with your coupon code for Sahaja Express, or having problems with creating a Cleeng account, please contact: https://support.cleeng.com/hc/en-us/requests/new.

What is the minimum internet connection speed required to view these videos?
It is difficult to answer this in absolute terms, since so many variables affect your viewing experience. We recommend a minimum of 3 Mb/s transfer speeds, although it may also be viewable at lower speeds but with more erratic results. Most residential cable broadband DSL/ADSL – connections should be adequate to watch these videos, as well as most 3G and 4G mobile connections. You can check your current speed at speedtest.net.
Since video streaming is data intensive, we recommend that you are using an unlimited plan from your Internet Service Provider – or a limited plan with a generous monthly allowance (15 GB per month or more).

What equipment is required to view these videos?
Generally speaking, compatible hardware devices that are not more than 3-4 years old should provide for an adequate viewing experience. This includes PC’s running Windows or Mac OSX; iPad and Android tablets; iPhone and Android Smart Phones and Smart TV’s. If you want the best possible quality, please ensure that your device easily handles HD material.

Would the age of my internet device potentially be responsible for a poor viewing experience?
If your internet device is too old it might impact on the viewing experience. In general, we recommend that your device is not older than three or four years. While our service may still work well on older devices – provided sufficient software and graphic capabilities – a newer device is more likely to give better results for an uninterrupted and problem-free experience of the video streaming program. If in doubt, please, feel free to get in touch with us and we will be happy to help you at support@mooji.tv.

Can I access Sahaja Express from all of my devices?
Yes you can! At present you are not limited to a single device. You can start streaming Sahaja Express on mooji.TV from your home on your preferred device and then continue watching it on the go with your smart phone with WiFi, 3G or 4G connection.
Please note: Depending on the internet connection, the mobile device you use, operating system, time of the day and location, you might experience extensive buffering with a 3G connection. In those instances it is advisable to toggle off the HD option from the bottom right hand corner of the Sahaja Express video player. Please remember that streaming video is data intensive, so ensure that your Internet Service Provider plan covers your needs.

What if the video is slow to load?
If the video is slow to load, try turning off background applications that could be using bandwidth such as Skype, YouTube.com, etc. and check if someone else at home is watching videos that might impact on your viewing experience. You can try pausing the video to let it load before viewing. You can also toggle off the HD option from the bottom right hand corner of the video player.

Can I access my Satsang Package from various devices?
Yes you can. At present you are not limited to a single device. Therefore, you can start Streaming Sahaja Express Videos from Mooji.tv from home on your preferred device and then continue watching it on the go with your smart phone 3G / 4G connection. *Please note: Depending on the internet connection, mobile device you use, OS, time of the day and location, you might experience extensive buffering with a 3G connection. In those instances it is advisable to toggle off  the HD option from the bottom right hand corner of the video player.

What is streaming?
Once you press ‘Play’ on the video player, a data stream will start to be received by your device. The streaming happens in real time, and therefore you need an active internet connection while you stream from Sahaja Express. There is a certain amount of data ‘buffered’ on your device in order to provide a smoother viewing experience, but it is not saved and you cannot store the videos for off-line viewing. Remember: If your internet connection is interrupted for any reason, you will be unable to continue watching Satsang Express until your connection is restored.

What are the Browser requirements?
We recommend that you install the latest browser for your device. The service streaming provider we use (Vimeo) supports the following browsers: Chrome, Safari, Firefox, Opera, and Internet Explorer. You can update your browser(s) here:

If at any time you are experiencing problems, you can contact us at support@mooji.tv

What kind of video and audio quality can I expect?
Most of the video material is recorded in HD (720p) quality. Please be aware that many of the spontaneous talks from Sahaja Express are recorded without preparation, wherever and whenever Mooji feels moved to speak. Many of these recording are made outdoors, so ambient noise may be present. Although every effort is made to ensure the highest possible quality, picture and audio quality may vary.

Has the broadcast started yet?
Wherever possible the live broadcast will begin streaming 15 minutes before the scheduled start of Satsang. This should give you enough time to settle and ensure you have a good connection to the broadcast.
The embedded live player should begin to populate on the page as soon as broadcast begins. You should initially see the white revolving ‘buffering’ symbol. If the player remains stuck on this symbol for more than a few seconds (~20s) please refresh the browser page. If time is approaching the beginning of Satsang and the player still has not begun to populate, please also refresh the page.

The live stream is buffering a lot and I cannot watch uninterruptedly. What can I do?
Go to www.speedtest.net and make sure you have a minimum download speed of 1.5Mbps as a single user of your internet connection. If you share your connection with someone else you will need to have a higher bandwidth to stream video content.
Make sure you have enough data allowance with your internet provider and you have not exceeded your monthly limit.
If using a laptop or desktop, where possible connect to the internet via a cable, not wirelessly.
On a laptop or desktop, make sure you are using Firefox or Chrome browsers (on a Mac it is also OK to use Safari). Update the flash player for your browser: get.adobe.com/flashplayer/

Where can I watch the most recent recordings of Live Satsang?
You can find the most recent recordings from the live broadcasts of satsang in the free searchable collection of Satsang with Mooji. Just select “Recent” as your search parameter and the latest broadcast recordings will appear.

The image is all fuzzy and pixelated what can I do?
Live Satsang is usually broadcast with two or more different quality streams. You can adjust the quality setting in the lower right corner of the player. Select the highest quality that your internet bandwidth can handle.

I cannot hear the broadcast. Are you having problems with broadcasting the sound?
No, probably not. Please check the audio settings on your device and on the embedded live player to be sure the audio is not ‘muted’.

I hear an echo in the broadcast, please can you fix it?
It is possible to accidentally leave more than one tab or browser window open to the live broadcast. Please make sure you have only one instance of the live player open on your device.

Does the search page contain all the online Satsang recordings?
We are still in the process of indexing material for this database and new recordings are being added continuously. Please bear with us in the initial stages of this process.
Meanwhile you can still watch the various recordings that are available on the host channels of youtube.com/user/moojiji, vimeo.com/mooji, new.livestream.com/mooji-live, ustream.tv/channel/livesatsangwithmooji.

The videos are buffering a lot and I do not receive an uninterrupted stream. What can I do?
Go to www.speedtest.net and make sure you have a minimum download speed of 1.5Mbps as a single user of your internet connection.
If you share your connection with someone else you will need to have a higher bandwidth to stream video content.
Close any other video streaming apps that use high bandwidth, such as Skype.
Make sure you have enough data allowance with your internet provider and you have not exceeded your monthly limit.

When listening to audio recordings can I seek (jump forward/backward) in the recording on the player?
Currently it is not possible to seek in a audio recording on the free media player. You can pause and restart the recording or go back to the beginning.